Have you recently bought some items in the game but can't seem to find them?
There might be a few reasons for why you haven't received your purchased items, and in any case, we're here to help walk you through this and solve this mystery.
Jump to:
🔍 How to track your items
The first step is to look for the receipt and verify its status. Next, you'll need to take the relevant steps based on the status.
✅ If you got a receipt:
This means the transaction was successful and you're already headed in the right direction! The next step is to exit and restart your game and check if you've received them.
If you still haven't gotten your items, send the receipt on over to us so we can figure out what happened.
⌛ If your receipt is "Pending":
Your payment’s still processing, which means your goodies are on their way and should arrive safe and sound.
If you’re an Android user, take a look at this article for more info. 👀
🕵️ If you need help finding your receipt:
Check out the section below for help on how to find it.
📭 If you didn't get an App Store or Google Play receipt:
Your payment might not have gone through. If this is the case, get in touch with your device's payment platform to find out what happened.
🧾 How to find your receipt
Need help finding your receipts? Check out these guides. 👇
| Apple |
| Google Play |
| Amazon |
| PayPal |
| Moon Active |
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📧 Need more assistance?
Hit 'Send us a message' at the bottom of this page and attach your purchase receipts. Our Support Team will jump right in to help!