There are a few common reasons why a purchase might not go through or show up right away. Let’s walk through the most likely ones together. 💡

Purchase Delays 

⭐️ Keep in mind that your purchase might take a few extra minutes to process. 

Please wait a few minutes and try closing and reopening the app to sync your purchase. 🕓

Failed or Canceled Purchases

If your purchase shows as failed or canceled, this generally means that your payment method hasn’t been charged.

You can safely try again after checking your connection and payment details.

Missing Purchased Items

If your purchase went through but you're not sure where your items are, take a look at this article: Where are my purchased items?

Internet Connection

A brief interruption in your Wi-Fi or mobile data could be the culprit. Trying a different network or restarting your connection might just do it! 🛜

Payment Details

It's always a good idea to double-check your payment details. Maybe there's a slight update needed. We suggest trying a different card and verifying your account information (like your billing address) to ensure everything is current. 

Payment Platform

External platforms like Apple or Google Play handle your purchases and securely store your payment details. If your purchases are still not going through, reaching out to them directly is the best way to get specific information about the failed charge. 

Still not working? If you’ve tried these steps and your purchase still isn’t working, please contact us with a screenshot of the issue and your purchase receipt, and we’ll be happy to take a closer look. 💙