Payments can stumble for various reasons - from Wi-Fi glitches to temporary payment platform hiccups, or credit card issues.
We recommend trying a different card and double-checking your account details, such as your billing information, to make sure everything’s up to date. If the problem persists, your device's platform might be able to shed some light on it.
⚙️ Getting Help:
Your device’s platform (like Apple or Google Play) is in charge of your purchases and securely stores your payment info 🔒. Since we can't access this information, we can't identify the cause if a purchase doesn't go through.
For more information, or to get help, you can contact your platform provider directly. Here are the links to the support pages of some common providers: