Purchased some awesome in-game items but can't seem to find them? No worries, we're here to help! 🌟
Keep in mind that your purchase might take a few extra minutes to process.
Please wait a few minutes and try closing and reopening the app to sync your purchase. 🕓
If your items still haven't appeared, find your purchase receipt and follow the steps for your payment status below.
How do I find my receipt?
Your purchase receipt usually arrives at your mailbox once the purchase is completed (unless you've unsubscribed from receiving them).
Click on your payment method below to see a receipt example.
Apple
Amazon
Galaxy
Moon Active
PayPal
What does your receipt say?
🟢 Paid
Your payment went through. Here's what to do:
- Close Coin Master completely and reopen it.
- Check the right place, like Spins at the top of the screen, Coins in your balance, or Cards in your Card Collection.
Still missing? Tap "Send Us a Message" below and include your receipt. We'll look into it for you.
🟡 Pending
Your payment's still processing, which means your goodies are on the way.
Once the payment is completed, your items should arrive automatically. If you still don't see them, make sure to close and re-open your game!
Android user? See Why is my Google Play purchase pending? for more info.
🔴 Canceled
The purchase didn't go through, and you weren't charged. You can safely try making the purchase again.
Want to understand more? See Why did my purchase fail? for more details.
❓ I don't have a receipt
If you didn't receive a receipt, the payment may not have gone through. Check your spam folder first.
If there's still no receipt, contact your payment platform directly — Apple, Google Play, Amazon, Galaxy, or PayPal — to check what happened.
💬 FAQ
How long does it take for my purchased items to show up?
Purchases can take a few extra minutes to process. Close Coin Master completely and reopen it to sync your purchase. If your receipt says Paid and the items still aren't there after that, contact Support and include your receipt.
Where do I look for my purchased items?
Check Spins at the top of the screen, Coins in your balance, or Cards in your Card Collection, depending on what you bought.
My receipt says Pending. Do I need to do anything?
No. Pending means your payment is still processing. Your items arrive automatically once it completes. If they don't appear afterward, close and reopen the game. On Android, see Why is my Google Play purchase pending in Coin Master? for more info.
What do I need to send Support if my items are still missing?
Send your valid purchase receipt with the date and time of the purchase, the pack name, the total amount charged, and the Transaction ID. Bank statements and screenshots of text messages don't include the details we need.
Still need help? Contact Us 💌
Tap Send Us a Message below and our team will look into it.
To identify your purchase, please include your receipt with the following details:
- Date and time of the purchase
- Pack name
- Total amount charged
- Transaction ID
Bank statements and text message screenshots don't contain the info we need — your receipt has everything in one place. 🧾
Hope you'll be enjoying the items you want super soon! 💫
*The images in this article are an illustrative example only and do not intend to exactly match in-game visuals.