Noticed your Spin count dropped, or Spins you expected never showed up? Here's what to check:
🔎 Check your Spin balance
Your Spin count is shown above the Spin button, in the middle of the screen. It updates in real time as you collect or use Spins, so check it directly.
🔑 Make sure you're on the right account
Your Spins are tied to your connected account (Facebook or Apple). If you're on a different account than usual, for example after reinstalling the game or switching devices, your progress will look different because you're seeing a different account's data. Double-check you're connected to your usual account before assuming Spins are missing.
*Tap each tab below to reveal more info. ⬇️
🛒 Bought Spins that didn't arrive?
Close & reopen Coin Master. Spins arrived? Then you're all set: go spin!
Spins still missing? Check Where are my purchased items? This Help Center article explains the expected timing for purchases and what to do next.
🎉 Expecting event Spins that haven't arrived yet?
Close & reopen Coin Master. Spins arrived? Then you're all set: go spin!
Spins still missing? Check that event's Help Center article. Each event's article covers that event's specific reward timing and troubleshooting.
💬 Spins still missing? Send us a message
Tap "Send us a message" at the bottom of the article, and include these details so we can look into it for you:
- Your Device ID
- How many Spins you're missing
- When you noticed