Noticed your Spin count dropped, or Spins you expected never showed up? Here's what to check.

🔎 Double-Check Your Spin Balance

Before anything else, confirm your exact current Spin count. It's shown in the middle of your screen, just above the Spin button, and updates in real time as you collect or use Spins, so checking it directly is the most accurate way to see where you actually stand.

🔑 Make Sure You're on the Right Account

Your Spins are tied to your connected account (Facebook or Apple). If you're on a different account than usual, for example after reinstalling the game or switching devices, your progress will look different because you're seeing a different account's data. Double-check you're connected to your usual account before assuming Spins are missing.

📶 Refresh Your Connection

Your Spin count syncs with our servers, so a weak or dropped connection can make your balance look off. Close Coin Master completely, confirm you have a stable connection, and reopen the game.

🛒 Bought Spins That Didn't Show Up?

If you purchased Spins and they haven't appeared, check Where are my purchased items? for expected timing and next steps.

🎉 Expecting Spins From an Event?

If you completed an event and the Spins you earned haven't been credited, check that event's Help Center article for its specific reward timing and troubleshooting.

💬 Still Missing After Checking the Above?

Tap Send us a message at the bottom of this article, and include a few details in your message so we can look into your account directly:

• Your Device ID
• Roughly how many Spins you're missing
• Roughly when you noticed