Still not seeing your purchase?
🧾 Didn’t get a receipt?
If you didn't get an App Store or Google Play receipt, your payment might not have gone through. If this is the case, it’s best to get in touch with your device's payment platform.
🔗 Receipt Guides
Need help finding your receipts? Check out these guides. 👇
Moon Active
⌛ Receipt says 'Pending'?
Your payment’s still processing. Your goodies are on their way and should arrive safe and sound.
If you’re an Android user, take a look at this article for more info. 👀
🔎 Still not seeing your purchase?
Try these steps:
- Exit and restart the game.
- Verify your payment status with your bank or payment platform.
📧 Need more assistance?
Hit 'Send us a message' at the bottom of this page and attach your purchase receipts. Our Support Team will jump right in to help!