If your game is freezing, crashing, not loading, or behaving irregularly we recommend trying these steps:
- Please close all apps and restart the device.
- Make sure you have the latest update of the game installed.
- Launch the game.
If your game is still not working properly after following the steps above please contact our Support team. This can be done by clicking Send us a message down below.
Lastly, please try to answer the following questions in your email to us:
- When did this issue first start happening - after an update?
- Does it happen when the game is loading or within the game itself?
- Does it happen during a raid, attack or other action?
- Does it happen regularly?
- If possible, please send us a screenshot or a video of this happening.