If your game is freezing, crashing, not loading, or behaving irregularly we recommend trying these steps:

1. Please close all apps and restart the device.
2. Make sure you have the latest update of the game installed.
3. Launch the game.

If your game is still not working properly after following the steps above please contact our Support team. This can be done by clicking Send us a message down below. 

Lastly, please try to answer the following questions in your email to us:

1. When did this issue first start happening - after an update?
2. Does it happen when the game is loading or within the game itself?
3. Does it happen during a raid, attack or other action?
4. Does it happen regularly?
5. If possible, please send us a screenshot or a video of this happening.