Let’s work on getting you a smooth gameplay experience! 

If your game is freezing, crashing, not loading, or behaving irregularly, we recommend trying the below:

• Verify you have the latest update of the game installed
• Ensure you have a stable internet connection and switch to WiFi if possible
• Close all other background apps
• Restart your device, leaving it off for at least 10 seconds
• Free up some memory on your device

We hope you’re able to get back to enjoying your game. 

Need Further Assistance

If your game is still not behaving as expected after following the above steps, our Support Team will gladly assist. Just click on ‘Send us a message’ to open a ticket. ⬇️

To ensure we can assist you as efficiently as possible, please try to answer these questions in your email to us:

• When did this issue first start happening - after an update?
• Does it happen when the game is loading or within the game itself?
• Does it happen during a raid, attack or other action?
• How often does it happen?

If possible, please send us a screenshot or a video of this happening. 

Our Support Team looks forward to assisting you!