Let's get you back to a smooth gameplay experience.

If your game is freezing, crashing, not loading, or behaving unexpectedly, we recommend trying these steps:

1. Verify you have the latest version of the game installed - because even Vikings need to keep up with the times! 📲

2. Make sure your internet connection is steady, and switch to WiFi if you can

3. Close all other background apps

4. Restart your device, and let it rest for at least 10 seconds 😴

5. Free up some memory on your device

6. Try with a different device - older devices might not be able to load all the features and it might be good to try with a different one Fingers crossed, you'll be back to spinning, raiding, and defending your village in no time! 🌪️

Need Further Assistance? 🆘

If your game is still acting like a mischievous fox after trying the above steps, our Support Team will gladly jump into battle to assist. Just click on 'Send us a message' to open a ticket. ✉️

To help us swoop in like superheroes, please include answers to these questions in your email:

1. When did this issue start happening - after an update? 📅

2. Does it happen while the game is loading or within the game itself? 🎲

3. Does it occur during a raid, attack, or other action? ⚔️

4. How often does it happen? 🔄

5. If possible, please send us a screenshot or a video of what is happening. 📸

Our Support Team will examine the scene, put on their thinking helmets, and crack the code to get you back to raiding in no time!